There are no returns or refunds on our WOW Boxes. All sales are final. We’re confident you’ll love your package!
Yes! We ship our boxes in a protective poly-mailer so they look just as pretty when they are delivered. No shipping labels or dirt on your pretty pink box. It’s ready-to-gift!
Orders are processed and ready to ship from our downtown Montreal studio in 1-2 business days. Orders placed after 2pm EST are not guaranteed to be processed until the following business day.
Oh no! Sorry to hear that your package was delivered damaged. Please email us at [email protected] send us photos of the damaged items and we will help you file with the shipping carrier.
We are not responsible for lost or stolen items. Once the package is listed as “Delivered” on the shipping carrier website we cannot provide a refund or ship a new package.
Yes, we like to help out our fellow Montrealers! You can pick up your package from our downtown Montreal studio. Please include this in your note at checkout and we will set up an appointment for pick up.
Please note that orders without a pickup note will be shipped.